Refund policy
At HSK, we want you to be happy with your order. If you are not completely satisfied, you may request a return in line with the policy below.
Items may be returned within 14 days of delivery.
Conditions for returns
To be eligible for a return, items must be:
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unworn
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unused
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in their original condition
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returned with any original tags and packaging where possible
We reserve the right to refuse returns that do not meet these conditions.
Non-returnable items
The following items cannot be returned unless faulty:
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personalised or custom-made items
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items marked as final sale or non-returnable
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items returned in a used, damaged, or altered condition
How to request a return
To request a return, please contact us at hskclothing@outlook.com
Please include:
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your order number
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your full name
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the item(s) you would like to return
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the reason for the return
If your return is approved, we will provide instructions on how to send the item back.
Return postage
Unless the item is faulty or incorrect, customers are responsible for return postage costs.
We recommend using a tracked postal service, as we cannot be responsible for returns lost in transit.
Refunds
Once your return has been received and inspected, we will let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within a reasonable number of days. Please note that your bank or payment provider may take additional time to process the refund.
Faulty, damaged, or incorrect items
If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible at hskclothing@outlook.com
Please include your order number and, where possible, photos of the issue so we can resolve it quickly.
Exchanges
We do not currently offer direct exchanges. If you would like a different item or size, please return the original item in line with this policy and place a new order.
Contact
For any return or refund questions, please contact hskclothing@outlook.com